Order Cancellation All orders can be canceled until they are shipped. If your order has been paid for and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has begun, it can no longer be cancelled.
Refunds We offer a 100% money back guarantee on all products that are defective or damaged during shipping. Just let us know and we will provide you with a return address and a replacement or refund based on your preference.
If you are not satisfied with your order, please contact our customer service and we will do our best to help you.
Customers will be responsible for paying return shipping costs.
We will not issue the refund if:
Your order does not arrive due to factors within your control (for example, providing an incorrect shipping address).
You can submit refund requests within 15 days after the guaranteed delivery period (45 days) has expired. You can do this by sending a message on the “Contact Us” page.